Refund policy
The 60-Day Comfort Guarantee
Try EasyGroom™ with your dog for a full 60 days. If it isn't right for the two of you, email us and we'll refund your order.
You don't need to send anything back. Use the pack. Open it, try it, use every last glove if you want to. If it doesn't work for your dog, we'd rather you keep it than pay to ship it across the country.
We know who buys this product. You're caring for a dog who can't be bathed the way he used to be, and you've probably already tried a few things that didn't work. We're not going to make you jump through hoops on top of that.
The short version
| How long do I have? | 60 days from delivery |
| Do I ship it back? | No |
| Can the pack be opened? | Yes — that's the point |
| How do I start? | Email customersupport@everygooddog.com |
| When do I hear back? | Within 1 business day |
| When do I get my money? | 3–5 business days after approval |
How to request a refund
Email customersupport@everygooddog.com with:
- Your order number (it's in your confirmation email)
- Your dog's name, and a sentence about what didn't work
That's it. No forms, no return authorization number, no photographs of the product.
We ask about what didn't work because we genuinely use it. Every note goes to the people who decide what the next batch looks like — thickness, moisture, scent, size. If a glove tore on your shepherd, or dried out before you reached the bottom of the pack, we want to know.
What happens next
We'll reply within one business day. Once your refund is approved, it goes back to your original payment method within 3–5 business days.
Depending on your bank or card issuer, it can take another few days to appear on your statement. If it's been longer than 10 business days since we confirmed the refund, email us and we'll chase it with you.
Multi-pack orders
If you bought a 2-pack or 3-pack, the guarantee covers one pack. Try the first one with your dog. If it isn't right, email us and we'll refund the full order price of that pack.
If you'd like to return the remaining sealed packs for a full refund of those as well, we'll send you a prepaid label.
Damaged, wrong, or missing orders
If your order arrives damaged, or you received something you didn't order, that isn't a refund situation — it's our mistake, and we'll fix it.
Email us with your order number and a photo. We'll ship a replacement right away at no cost to you, and you won't need to return the damaged item.
If tracking says delivered and the package isn't there, give it 48 hours (carriers occasionally scan early), then email us. We'll either file the claim or send a replacement.
Subscriptions
Cancel any time, no commitment. Manage your subscription from the link in any order confirmation email, or email us and we'll take care of it.
- Cancel or skip a delivery any time before it ships
- Change your delivery frequency whenever you like
- If a renewal shipped before you meant to cancel, email us within 7 days and we'll refund it in full
You will never need to call anyone, and we won't ask you why.
Changing or cancelling an order before it ships
Email us as quickly as you can. Orders usually enter fulfillment within 24 hours, and once a package is with the carrier we can't recall it — but if it's still with us, we'll change or cancel it without any trouble.
If it's already shipped, don't worry. The 60-day guarantee still covers you.
Exchanges
Want to try a different variant — unscented instead of scented, or a different pack size? Email us. We'll ship the replacement and refund or charge the difference. No need to send the original back.
What isn't covered
We keep this list short on purpose.
- Orders older than 60 days from delivery. If you're just outside the window, email us anyway — we read every message and we're reasonable people.
- Products not purchased from everygooddog.com. We can only refund orders we can see. If you bought from a third-party seller, you'll need to go through them.
- Bulk or wholesale orders, which are covered by separate terms.
A note on what this product does
EasyGroom™ is a grooming and cleaning product. It's made for spot cleaning — face, paws, coat, and the areas that need daily attention on an older dog — without lifting, standing, restraining, or water.
It isn't a medical treatment, and it isn't a full replacement for a bath on a large, heavily coated dog. We'd rather tell you that up front than have you find out after you've ordered.
If your dog has suddenly started flinching, yelping, or hiding during grooming when he never used to, please talk to your vet before you try a new product. That change is often pain, and it's worth ruling out. We'll still be here afterward.
Contact
customersupport@everygooddog.com
We reply within one business day, Monday through Friday. Messages sent over the weekend are answered Monday morning.
If you're writing with a question before you buy — about ingredients, sensitive skin, whether it's safe if your dog licks his coat afterward — ask. We answer those every day and we're happy to.
Every Good Dog™ — comfort, not vanity.
Last updated: [7/27/2026]
This policy applies to purchases made at everygooddog.com. It does not affect your statutory rights under applicable consumer protection law.