Shipping policy
Shipping Policy
| Processing | 1–3 business days |
| Transit | 6–12 business days |
| Total | Roughly 2–3 weeks from order to doorstep |
| Free shipping | All Orders |
| Where we ship | United States |
| Tracking | Emailed as soon as your order leaves |
We'd rather tell you it takes a couple of weeks than promise two days and disappoint you. If your dog needs something today, please buy something local today — we'll be here when you're restocking.
Processing your order
Orders are packed within 1–3 business days.
Business days are Monday through Friday, not including US holidays. An order placed Friday evening begins processing Monday morning.
You'll get a confirmation email immediately after you order, and a second email with tracking once your package is on its way.
Transit time
Once shipped, delivery takes 6–12 business days.
Altogether, most orders arrive 2 to 3 weeks after you place them. Some arrive sooner. During December, and occasionally in severe weather, they can run longer.
We know that's slower than what you're used to from the large marketplaces. It's the honest number, and we'd rather you have it before you order than after.
Tracking your order
Your tracking number arrives by email as soon as the package leaves us.
Tracking can take 2–4 business days to begin updating after you receive the number. This is normal and doesn't mean anything has gone wrong — the package is moving before the scans catch up. If tracking hasn't updated at all after 7 business days, email us and we'll look into it.
Check your spam folder if you haven't seen the email. Shipping notifications land there more often than they should.
Where we ship
We currently ship within the United States, including PO boxes and APO/FPO addresses. APO/FPO delivery may take longer than the estimates above.
We don't ship internationally yet. If you're outside the US and want us to, email us — we're tracking demand and it helps to know.
Address changes
Check your shipping address at checkout. Once an order enters fulfillment we usually can't change it.
If you spot a mistake, email customersupport@everygooddog.com immediately. If it's still with us, we'll fix it. If it's already shipped, we'll help you work with the carrier, though we can't guarantee they'll redirect it.
Packages sent to an incorrect address and returned to us will be reshipped once the correct address is confirmed.
Delays
Most orders arrive within the window above. A few things can push past it:
- Carrier backlogs, especially late November through December
- Severe weather affecting a region or a hub
- Customs inspection, which is occasional and unpredictable
- Incorrect or incomplete addresses
If your order is past 15 business days with no movement in tracking, email us. We'll either locate it or send a replacement — you won't be left arguing with a carrier on your own.
Lost or stolen packages
If tracking shows delivered and the package isn't there, wait 48 hours first. Carriers sometimes scan a parcel as delivered a day before it actually arrives, and it often turns up.
Still missing after that? Email us with your order number. We'll file the claim or send a replacement. You don't need to prove anything to us.
Damaged on arrival
Email us a photo and your order number. We'll ship a replacement at no cost, and you won't need to send the damaged one back.
Subscriptions
Subscription orders follow the same processing and transit times, so we release your renewal a few days ahead of your delivery date to account for it.
You can skip, delay, or cancel any delivery from the link in your order confirmation email, or by emailing us. Do it before the renewal date and nothing ships.
Contact
customersupport@everygooddog.com
We reply within one business day, Monday through Friday. Weekend messages are answered Monday morning.
Every Good Dog™ — comfort, not vanity.
Last updated: [7/27/26]